In this post, Seth Godin relates the non-customer centric nature of the TSA. As a non-US citizen and as someone who as travelled into and out of the US many, many times over the past twenty years, it seems like business as usual.
The difference is that this time US citizens are getting the obnoxious end of the stick.
The INS has been treating us non-citizens like that for years. We just understood that it would never change, as US citizens, i.e. the voters, were never exposed to it.
Now US citizens get their share of the pain.
It's interesting how things progress… First it's them, then it's you…