Interesting Contacts
Over the past couple of days I've had some interesting people contact me because of my blog. The first was a journalist from the UK doing some research into house purchase differences between the UK and the US and the second was a phone call from a musician in Minneapolis who is having the same problems with a certain CD duplication firm as I did earlier in the year.
It's interesting to note that the idea of a recommendations and criticisms of companies via blogs can now seriously affect their business. That wasn't the reason I posted my experiences, but rather I needed to vent... now however, if you search for Omnidisc in Canada, you also get my blog.
Recently, Jeff Jarvis' experiences with Dell hit the headlines, and CBC's Todd Maffin podcast about the phenomenon.
Companies need to wake up and realize that the next customer they piss off might have a greater audience than they do.
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Totally agree there steve, after running a business online for a few years the most important thing to me is customer service. At the end of the day if you cannot deliver what you say you can then you will be found out very quickly. I think it's good, too many companies have made money out of people of what they say they can deliver to what they actually can. It also build loyality by actually proving what you say. I love it myself the fact that i can prove my worth virtually. :)