TSA == INS 2.0?
In this post, Seth Godin relates the non-customer centric nature of the TSA. As a non-US citizen and as someone who as travelled into and out of the US many, many times over the past twenty years, it seems like business as usual.
The difference is that this time US citizens are getting the obnoxious end of the stick.
The INS has been treating us non-citizens like that for years. We just understood that it would never change, as US citizens, i.e. the voters, were never exposed to it.
Now US citizens get their share of the pain.
It’s interesting how things progress… First it’s them, then it’s you…
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About this Entry
This page contains a single entry by Steve published on November 26, 2006 9:48 PM.
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Statsorama
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I don't want to know what they would be doing if there was a hint of a terrorist plan to use explosives hidden in body cavities ...... It's amazing how fast people accept "fear" and adjust. Where will they stop playing along?
As a UK citizen, I can imagine you were pretty much shielded from those stupidities, except when you had to wait in line at the entry points, but even then, you were under a visa waiver program... For me, as a Greek citizen (also a full member of the European Union, with a very long history of peace and quiet), there was (nor is) any such waiver offer... so the lines and obnoxious behavior start at the consulate Visa office...
Thankfully (and for the foreseeable future) I can work from my home office here in Athens, thus minimizing those pains only to the times I need to visit the U.S.
The Roman empire is falling, it seems... too bad for those who put their signatures on a declaration of independence...
To John's comment, let me be the first to make the obvious pun: Terrorist Arsenal. I'd also like to coin a new term "Butt Bomb".
Seriously though, even us canucks have experienced some of what Steve is talking about here. One thing that struck me is that it varies WIDELY from one border crossing to the next. I had a poor experience going through detroit crossing one time, but vancouver is usually pretty friendly.
This isn't unlike the challenge facing police departments. In districts where they face bad conditions and plenty of negative experiences, how do you keep the 'innocent until proven guilty' attitude and a friendly face on it at that. It's a challenge for any organization. Police, INS, TSA, heck, even people manning customer support desk phones. I'd imagine it's even more aggravated now because it's just been a low priority for the TSA.